If you want to enquire more information, send us a message. Please read FAQ before your request. We will try to respond to you as fast as possible. Or you can write a email:
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FAQ
How to understand if the material is suitable for me?
On each material page you can see:
- Image characterizing the material
- Brief description of the material
- Material content - all files included in the material with their extensions, which helps to understand which program the file was created in
Material files are often packed in "rar" and "zip" archives. "zip" files open by default, for "rar" you need a separate program. You can unpack rar and zip archives online here.
Files can be in different formats, and each needs to be opened in the appropriate program. You can determine the program by the file extension. Most common programs:
- Kompas (.cdw, .spw, .frw etc.) - download free viewer
- Autocad (.dwg, .dxf etc.) - download free viewer
- Word (.doc, .docx) - opens in Microsoft Word
- Revit (.rvt) - opens in Revit program
- Archicad (.pln) - opens in Archicad program
Before purchasing the material, make sure you know how to open the files included in the material.
When will you check my uploaded materials?
Usually, moderation takes one day (24 hours), but we do not guarantee to review your materials within that time. You can find the last review date in the header (clock icon)
Downloaded file cannot be opened. What should I do?
Try to open a file using the last version of a corresponding program (you can solve 99% of all issues this way).
Viewer for Kompas (.cdw, .spw, .frw extensions) can be downloaded for free here - https://kompas.ru/kompas-3d-viewer/about/
Viewer for Autocad (.dwg, .dxf extensions) can be downloaded for free here - https://www.autodesk.com/viewers
Some projects are compressed using rar archiver (those files have .rar extension). You can unpack them online here - https://extract.me/en/
If you cannot open a file using the latest versions of the software, please use the feedback form and write us a message with a link to the material. If we are not able to open the file as well we will refund your points which you spent for downloading this material. After that, we will remove the corrupted project.
Do you have any additional files for the project (specification, documentation, another view)?
We don't have any additional materials.
Material's description or image does not fit the material's content. What should I do?
Write a feedback message with a link to this material. If we confirm that the description or image is wrong, we will refund your points and update the project.
Will it cost me 5 points to download the whole material or I need to spend 5 points for every file in a material?
It costs 5 points to download a material with all files
My material was not accepted (calculations/drawings are incorrect)
Materials are not checked for correctness/incorrectness of execution, they are also not intended for submission to a teacher or for use in production. They should serve as examples of your own work, and all drawings and calculations of your work should be done by you. Keep this in mind when purchasing the material.
